With our first-class support, you’re always front and centre
We have issues with issues. That’s why we deal with them as fast as possible for you. Even in the evening and on weekends, if you’re dealing with processes that are vital to your company. 360 ERP offers next-level Odoo support: your own squad of Odoo gurus sinks their teeth into your support ticket and comes up with the fix in no time, instead of ‘in 48 hours’.
Basic
€0,- /month
Workdays 9am – 5pm CET
Light
€250,- /month
Workdays 8am – 5pm CET
Medium
€500,- /month
Workdays 8am – 5pm CET
Heavy
€750,- /month
Workdays 8am – 5pm CET
Our support process
We like to keep things simple and swift. Have a look.
Request
You file your support request through our ticket system and receive confirmation. Your ticket is visible in your portal.
Triage
Our team determines the priority of the ticket and assesses whether your request is treated as a defect, support, or modification request (RFC).
Solution
Together with the person who reported the issue, we solve the ticket. In doing so we try to share as much knowledge as possible, for example by using screen recordings.
Evaluation
Together we periodically check the service on the addressed tickets.
Prioritising
All support requests are assigned a priority based on both the impact and the urgency of the request.
Response times and solution
Depending on the priority of the support request we strive for the following response times:
Low
Within 3 workdays
Medium
Within 2 workdays
High
Within 8 hours
(on workdays)
Critical
Within 10 minutes *
Actual resolution times depend on the type and priority of the request and are different for each request. For example, a critical defect receives immediate attention and is resolved as soon as possible, while a low-priority change request may be scheduled for a later date.
* Based on agreed availability and provided that it is reported through our emergency phone number.